Health Support Services

HLT23221 - Certificate II in Health Support Services
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HLT23221 – Certificate II in Health Support Services


NEXT COURSE STARTS >> September 2024
DURATION >> 8 months
SUBSIDISED PRICES >> You may be eligible for Smart and Skilled funding or training subsidies.*  View Fees & Charges PDF for information.
NON-SUBSIDISED PRICES >> Full-fee $4,530.
LOCATION >> ITeC Academy, Wollongong

The perfect starting point to a rewarding and fulfilling hospitality career in aged care.

This course will equip you with the essential food handling, meal service and other critical hospitality skills.  It will also equip you to work effectively with people from diverse backgrounds, communicate effectively and deliver high quality customer service. With no entry requirements or pre-requisites applicable, there is no easier way to get your career started!

This qualification is considered the baseline standard for people starting in a hospitality role in aged care. This course prepares you to work in food services and associated roles in the sector and support the well-being of and care for older Australians.

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Learn New Skills

Throughout the qualification you will learn to:

  • Follow basic food safety practices
  • Deliver a service to customers
  • Perform cleaning tasks
  • Facilitate the empowerment of older people
  • Work with diverse people
  • Follow safe work practices.
Achieve Your Goals

On the successful completion of all course requirements, you will gain:

  •  A nationally recognised qualification: HLT23221 – Certificate II in Health Support Services.
  •  A first Aid Certificate: HLTAID011 – Provide First Aid.

Career Outcomes

Completing this course will provide you with a nationally recognised qualification and may help you to prepare for career roles such as a:

  • Hospitality Worker
  • Nursing Support Worker
  • Kitchenhand
  • Hospital Maintenance
  • Ward Assistant
  • Health Administrative Worker
  • Health Services Assistant
  • Housekeeping Attendant
Course Units

Core Units

CHCCOM005 – Communicate and work in health or community services.
CHCDIV001 – Work with diverse people.
HLTINF006 – Apply basic principles and practices of infection prevention and control.
HLTWHS001 – Participate in workplace health and safety.

Elective Units

HLTFSE001 – Follow basic food safety practices.
HLTFSE002 – Provide ward or unit based food preparation and distribution services.
HLTFSE003 – Perform kitchenware washing.
HLTHSS009 – Perform general cleaning tasks in a clinical setting.
SITXFSA005 – Use hygienic practices for food safety.
HLTAID011 – Provide First Aid.
BSBOPS203 – Deliver a service to customers.
CHCCCS010 – Maintain a high standard of service.


You will be assessed a number of ways. These methods may include:

  • Written questions
  • Role-plays
  • Observation in the classroom in a simulated environment
  • Observation in the workplace
Funding and Fees
You may be eligible for state or territory training subsidies to assist with course fees.
Check your eligibility for Smart and Skilled funding or speak to us to find out more details about subsidised prices on 02 4223 3100.

For information on funding, subsidies and prices view our Fees and Charges Schedule.

Use hygienic practices for food safety.

Enrol Now!

Secure a position in this course now!

Need Help?

If you have questions about this course get in contact.

* This training may be subsidised by the NSW Government through the Smart and Skilled program.
* Training under NSW Fee Free is fee free and fully funded by the NSW and Commonwealth Governments’.
* ACT Traineeships training is funded by ACT Govt. in partnership with the Commonwealth Govt.
* ACT – Skilled Capital is an ACT Government training initiative, funded by the ACT and Australian Governments.