Leadership and Management

BSB40520 - Certificate IV in Leadership and Management
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BSB40520 – Certificate IV in Leadership and Management


DURATION >> 9 months
DAYS / TIME >> Weekly workshops on Tuesdays 5.30pm – 8.30pm
SUBSIDISED PRICES >> You may be eligible for Smart and Skilled funding or training subsidies.*  View Fees & Charges PDF for information.
NON-SUBSIDISED PRICES >> Full-fee $6,140.
LOCATION >> ITeC Campus, Wollongong

Learn Leadership and Management Skills

>> Classes held After-Hours (to fit in your work and family commitments)
>> Local classroom-based accelerated learning 9 month course instead of 12 months

Are you looking to increase your skills in Leadership and Management and/or gain a promotion at work? The Certificate IV in Leadership and Management is a good way to hone your technical, problem solving and decision making skills.

>> Make the transition from being a team member to taking responsibility for the work and performance of others.
>> Learn and develop procedures that require planning, evaluation, leadership, and guidance of others.
>> Facilitate and apply communication strategies in the workplace responsible for other workers.

What you will learn?

Select the toggles below to get more information about what you will learn.

Communication and HR Management

You will learn effective communication skills in determining staff development needs.   Learn about intrinsic and extrinsic motivations and how to get the best out of your team. You will learn how to mentor and encourage staff in the workplace  for continuous improvement, and discover new and innovative management strategies to lead the team more effectively, improving  workplace relationships.

Presentations and Planning

You will learn how to understand the organisations objectives, implement the workplace operational plan, measure and evaluate performance and work with the team to achieve the goals of the workplace.

Build Better Business Relationships and Better Outcomes

You will learn how to understand customer wants and needs, deal with customer complaints more effectively and build better customer relationships. You will discover new and innovative ways to grow your customer base and investigate business networks.

Course Units

Core Units

BSBLDR411 Demonstrate leadership in the workplace
BSBLDR413 Lead effective workplace relationships
BSBOPS402 Coordinate business operational plans
BSBXCM401 Apply communication strategies in the workplace
BSBXTW401 Lead and facilitate a team

Elective Units

BSBPEF402 Develop personal work priorities
BSBSTR502 Facilitate continuous improvement
BSBLDR412 Communicate effectively as a workplace leader
BSBLDR414 Lead team effectiveness
BSBCRT411 Apply critical thinking to work practices
BSBTWK401 Build and maintain business relationships
BSBWHS411 Implement and monitor WHS policies, procedures and programs

Career Opportunities

Roles may include Business Management Consultant, HR Manager, Project Manager or Coordinator, Medical and Heath Service Manager, Sales and marketing Manager, Supervisor or Leader.

Coordinate business operational plans, make presentations and implement customer service strategies.

I recently completed the Team Leader Skillset course offered by ITeC, which consisted of three units from the Leadership and Management Certificate IV qualification. The course was delivered online and included a Zoom class session once a week.
The trainer, Virginia Wren, was excellent. She possessed great knowledge with real life work experience relating to the learning material and did a fantastic job of keeping all the participants involved in the class discussions with her friendly, encouraging style.
The content was divided into performance and knowledge tasks and required a time commitment but with Virginia’s guidance and support I found the tasks manageable and rewarding. The online delivery format worked well for me as I was working from home at the time due to the COVID-19 pandemic. I learnt a lot by completing the Team Leader Skillset course and I look forward to completing more training with ITeC in the future. I would not hesitate to recommend ITeC as a quality training provider.

Sally Hall

Leadership and Management Certificate IV Student

I have really enjoyed the cert iv in Leadership and management I recently completed. At first, I was overwhelmed but once Virginia was able to help me identify what I complete at work, and how the course fits in with this, I found it much more easier to understand and complete. Using certain terminologies and understanding why certain practices are done really helped me in my work and for future positions. My confidence has grown, and I can honestly say it was due to this course.

Naomi Ryan

Leadership and Management Certificate IV Student

Rhonda is definitely a credit to Illawarra ITeC. 2020 presented may difficult situations and for Team Leaders that were managing all the changes throughout this time, Rhonda’s continued support and delivery of the course through Collaborating with all attendee’s using different mediums to provide a suitable yet challenging learning environment. Rhonda definitely challenged us and in providing a safe space we all sort to think outside our personal comfort zones.

Tamie Young

Business student

Enrol Now!

If you would like to secure a position in this course enrol now!

Need Help?

If you have questions about this course get in contact.

* This training may be subsidised by the NSW Government through the Smart and Skilled program.  
* Training under NSW Fee Free is fee free and fully funded by the NSW and Commonwealth governments’.