Leadership and Management

BSB50420 - Diploma of Leadership and Management
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BSB50420 – Diploma of Leadership and Management


NEXT COURSES START >> 5 September 2024

DURATION >> 12 months – 18 months
DELIVERY >> Hybrid delivery: virtual, face to face, online and self-paced program.
SUBSIDISED PRICES >> You may be eligible for Smart and Skilled funding or training subsidies.*  View Fees & Charges PDF for information.
NON-SUBSIDISED PRICES >> Full-fee $8,000.00.
LOCATION >> ITeC Academy, Wollongong.

The must-have qualification for aged care and home care managers.

Gain the expertise to seamlessly oversee customer satisfaction, boost team performance, streamline operations, and optimise efficiency—all without any prerequisites, making this course your direct route to career advancement.

Tailored for frontline managers, this qualification empowers you to demonstrate initiative and sound judgment as you plan, organise, implement, and monitor both individual and team workloads.

Master advanced communication strategies to inspire and motivate individuals and teams towards organisational goals, while navigating dynamic environments with poise, developing innovative solutions to complex challenges.

Throughout this course, you’ll acquire essential skills such as influential communication techniques, fostering critical thinking, cultivating effective workplace relationships, strategic business operations management, emotional intelligence leadership, workplace safety assurance, continuous improvement facilitation, and delivering exceptional customer service at organisational levels within aged care and home care.

Ready to unlock your full potential in aged care management? Enrol today and become the indispensable leader your organisation relies on!

Click the toggle boxes below to get more information about this course.

Learn new skills

Throughout the qualification you will learn to:

  • Use initiative and judgement in planning and organising.
  • Implement and monitor your own workload and the workload of others.
  • Use communication skills to support individuals and teams to meet organisational requirements.

Achieve your goals

On the successful completion of all course requirements, you will gain:

  • A nationally recognised Diploma: BSB50420 – Diploma of Leadership and Management.
  • Advanced leadership skills.
  • Advanced business management skills.

Career outcomes

Completing this course will provide you with a nationally recognised qualification and may help you to prepare for career roles such as a:

  • Mid-level management roles.
  • Aged Care Manager.
  • Home Care Manager.
Course Units

Core Units

BSBCMM511 – Communicate with influence.
BSBCRT511 – Develop critical thinking in others.
BSBLDR523 – Lead and manage effective workplace relationships.
BSBOPS502 – Manage business operational plans.
BSBPEF502 – Develop and use emotional intelligence.
BSBTWK502 – Manage team effectiveness.

Elective Units

BSBWHS521Ensure a safe workplace for a work area.
BSBLDR522Manage people performance.
BSBSTR502Facilitate continuous improvement.
BSBCMM412 – Lead difficult conversations.
BSBOPS504Develop personal work priorities.
BSBWRT411Manage business risk.
BSBOPS505Manage organisational customer service. 

Funding and Fees

You may be eligible for state or territory training subsidies to assist with course fees.
Check your eligibility for Smart and Skilled funding or speak to us to find out more details about subsidised prices on 02 4223 3100.

For information on funding, subsidies and prices view our Fees and Charges Schedule.

Communicate with influence and manage business operational plans.

Enrol Now!

Secure a position in this course now!

Need Help?

If you have questions about this course get in contact.

* This training may be subsidised by the NSW Government through the Smart and Skilled program.
* Training under NSW Fee Free is fee free and fully funded by the NSW and Commonwealth Governments’.
* ACT Traineeships training is funded by ACT Govt. in partnership with the Commonwealth Govt.
* ACT – Skilled Capital is an ACT Government training initiative, funded by the ACT and Australian Governments.