Step Into Your Future with the BSB50420 – Diploma of Leadership and Management

The BSB50420 – Diploma of Leadership and Management at ITeC Academy is designed for current and aspiring leaders who want to take the next step in their personal and professional development. Whether you’re managing a team in an organisation or running your own business, this course equips you with the key skills and confidence to lead with clarity, purpose, and innovation.

This nationally recognised management qualification blends practical skills with strategic thinking, giving you the tools to guide teams, manage resources, and achieve business goals across diverse workplace contexts. Delivered by experienced industry trainers, the course prepares you to communicate effectively, make informed decisions, and lead with emotional intelligence and adaptability.

Critical Thinking for Complex Business Challenges

Today’s leaders are expected to solve problems creatively and make informed decisions in dynamic environments. This course develops your critical thinking ability so you can evaluate situations from multiple angles, assess risk, and implement innovative solutions that create value in your organisation.

By engaging in real-world case studies and scenario-based learning, you’ll be challenged to apply logic, strategy, and analysis to make decisions with impact—ensuring you’re not only responding to business needs but anticipating them.

Strengthen Effective Workplace Relationships and Emotional Intelligence

A key component of the Diploma of Leadership and Management is the ability to manage effective workplace relationships. Strong relationship management skills are essential for any leader, and this course teaches you how to foster trust, collaboration, and accountability within your team.

Through a focus on emotional intelligence, self-awareness, and self-regulation, you’ll learn to navigate workplace dynamics with professionalism and confidence. You’ll also explore different leadership styles, allowing you to develop an approach that fits your values, team needs, and organisational goals.

Become an Effective Leader in Any Industry

Whether you’re a team leader, supervisor, or looking to step into a leadership position, this course helps you become an strong leader who drives outcomes and motivates others. You’ll learn to communicate, delegate responsibilities, and support your team to achieve their best.

By understanding how to align business goals with people management strategies, you’ll create a positive, productive work culture—skills that are highly valued in industries like aged care, community services, construction, hospitality, and business operations.

Develop Business Operational Plans That Deliver Results

One of the standout features of this Diploma of Leadership and Management is the focus on planning and execution. You’ll learn how to develop and implement business operational plans that are realistic, measurable, and aligned with your organisation’s broader strategy.

This includes setting performance indicators, managing business resources, and ensuring that your team is supported to meet targets and timelines. With a solid foundation in project management and strategic planning, you’ll be ready to oversee initiatives that deliver long-term value.

Embrace Continuous Improvement and Foster Innovation

High-performing teams and organisations are built on a commitment to continuous improvement. In this course, you’ll explore how to implement strategies that encourage feedback, support professional development, and foster innovation across all levels of your business.

By promoting an innovative work environment, you’ll position yourself as a forward-thinking leader capable of adapting to change and empowering others to contribute ideas and take ownership of improvement initiatives.

Lead Through Change and Strengthen Decision-Making

Change is inevitable and effective leaders know how to manage it well. This course will build your capacity in change management, helping you lead through transition periods with clarity and purpose.

You’ll also gain techniques for confident, ethical, and timely decision-making, supported by real data and stakeholder input. Whether you’re navigating workforce changes, operational upgrades, or strategic shifts, you’ll be equipped to lead with strength and resilience.

Communicate Effectively Across the Workplace

From team briefings to stakeholder presentations, the ability to communicate is vital. You’ll develop advanced communication techniques that ensure your message is understood, your team is aligned, and your leadership is respected.

The course also places a strong emphasis on feedback and active listening, essential components of inclusive leadership and high-functioning teams.

Why Study Leadership and Management at ITeC Academy?

• Experienced trainers with real industry knowledge
• Practical, hands-on learning aligned to workplace needs
• Pathways to employment or further leadership courses
• Recognition of prior learning available for eligible students
• Supportive learning environment tailored to your personal and professional development