HLT23221 – Certificate II in Health Support Services
STARTS: 12 May, 2025
DURATION: 12 weeks
DAYS/TIMES: Mon & Tues 9am to 4.30pm + 1 Day Self-Directed Study
DELIVERY: Hybrid delivery: virtual, face to face, online and self-paced
WORK PLACEMENT: None
SUBSIDISED FEE: $0-$990
Applicable for NSW/ACT Government subsidised students *conditions apply. Contact ITeC and we can calculate your course fee. View Fees & Charges PDF for more information.
FULL FEE: $4630
ENTRY REQUIREMENTS: See below
LOCATION: ITeC Academy, Wollongong
Begin Your Career in Health and Community Services with Practical, Industry-Relevant Training
If you’re passionate about helping others and want to work in a team that truly makes a difference, ITeC Academy’s Certificate II in Health Support Services is the perfect entry point into the world of hospitality within aged care. This hands-on, supportive program is designed to give you the practical skills and knowledge to provide support through food handling, meal preparation, and other essential hospitality tasks in aged care environments.
Learn to Support Older Australians Through Food and Service
In aged care, food isn’t just about nutrition – it’s about comfort, dignity, and wellbeing. This course prepares you to communicate effectively, follow known routines and procedures, and work as part of a team to provide meals and customer service that enhance the lives of older people. You’ll learn how to:
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Prepare and serve food safely in health or community services settings
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Follow hygiene, infection control and food safety procedures
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Understand and use basic medical terminology related to nutrition and care
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Carry out manual tasks such as lifting and moving kitchen supplies safely
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Work with diverse individuals with empathy and cultural sensitivity
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Operate within established site procedures and use workplace resources effectively
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Support the effective functioning of health and aged care teams
Practical, Team-Based Training That Builds Your Confidence
You’ll train in a team environment where you’ll learn by doing – whether that’s setting up meal service trolleys, preparing special dietary meals, or assisting with cleaning and hygiene tasks. The course is delivered by one of the Illawarra’s most trusted training providers, with experienced trainers who guide you every step of the way.
Subsidised Training That Leads to Real Opportunities
This nationally recognised course is a common starting point for people looking to enter the hospitality in the aged care industry and health services. It can help you move into employment or further training with confidence. Plus, subsidised training is available for eligible students, making it a cost-effective way to start a rewarding career.
Click the toggle boxes below to get more information about this course.
Learn New Skills
Throughout the qualification you will learn to:
- Follow basic food safety practices
- Deliver a service to customers
- Perform cleaning tasks
- Facilitate the empowerment of older people
- Work with diverse people
- Follow safe work practices.
Achieve Your Goals
On the successful completion of all course requirements, you will gain:
- A nationally recognised qualification: HLT23221 – Certificate II in Health Support Services.
- A first Aid Certificate: HLTAID011 – Provide First Aid.
Career Opportunities
What jobs can you get with a cert 2 in health support services? Completing this course will provide you with a nationally recognised qualification and may help you to prepare for career roles such as a:
- Hospitality Worker
- Nursing Support Worker
- Kitchenhand
- Hospital Maintenance
- Ward Assistant
- Health Administrative Worker
- Health Services Assistant
- Housekeeping Attendant
Course Units
Core Units
CHCCOM005 – Communicate and work in health or community services.
CHCDIV001 – Work with diverse people.
HLTINF006 – Apply basic principles and practices of infection prevention and control.
HLTWHS001 – Participate in workplace health and safety.
Elective Units
HLTFSE001 – Follow basic food safety practices.
HLTFSE002 – Provide ward or unit based food preparation and distribution services.
HLTFSE003 – Perform kitchenware washing.
HLTHSS009 – Perform general cleaning tasks in a clinical setting.
SITXFSA005 – Use hygienic practices for food safety.
HLTAID011 – Provide First Aid.
CHCCCS010 – Maintain a high standard of service.
And
BSBOPS203 – Deliver a service to customers (for existing workers in the aged care industry)
Or
SITHCCC025 – Prepare and present sandwiches (for those new to the aged care industry)
Assessments
You will be assessed a number of ways. These methods may include:
- Written questions
- Role-plays
- Observation in the classroom in a simulated environment
- Observation in the workplace
Entry Requirements
• Be working in the aged care/health sector (only a requirement for the exisiting workers course).
• Basic internet knowledge and ready access to the internet.
• Able to use a computer and have basic digital literacy skills.
• Basic reading and writing skills to answer assessment questions.
• Preferably has own computer/device compatible to course requirements.
*Technology requirements – Contact ITeC Academy at enquiries@itecacademy.edu.au if you require assistance with technology requirements to complete this course.
Funding and Fees
You may be eligible for state or territory training subsidies to assist with course fees.
Check your eligibility for Smart and Skilled funding or speak to us to find out more details about subsidised prices on 02 4223 3100.
For information on funding, subsidies and prices view our Fees and Charges Schedule.
Apply basic principles and practices of infection prevention and control
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* This training may be subsidised by the NSW Government through the Smart and Skilled program.
* ACT Traineeships training is funded by ACT Govt. in partnership with the Commonwealth Govt.
* ACT – Skilled Capital is an ACT Government training initiative, funded by the ACT and Australian Governments.