Become a Confident Team Leader and Inspire Operational Excellence in the Workplace

If you’re currently working in Aged Care, Home Care, or another service-based industry and ready to take the next step in your career, the Certificate IV in Leadership and Management from ITeC Academy will equip you with the knowledge and practical skills needed to step confidently into a leadership role.

Whether you’re an emerging leader or already supervising others, this nationally accredited qualification is designed to develop your capability to guide, support, and influence your team, while also improving operational performance and aligning your team’s efforts with your organisation’s goals.

This course is tailored for those looking to move into positions such as team leader, supervisor, or workplace leader, especially within care-focused industries where high-quality service and compassion go hand in hand with leadership.

Lead with Confidence in Dynamic Team Environments

The Certificate IV in Leadership is more than just a qualification – it’s a launchpad to becoming a respected and effective leader in your workplace. You’ll learn how to manage your own performance while taking responsibility for your team’s output. The course focuses on developing the skills and confidence to lead teams, communicate with influence, and implement operational plans that meet organisational standards.

In today’s ever-evolving work environments, team leaders must be able to respond to challenges quickly, make sound decisions, and encourage a culture of continuous improvement. Through this qualification, you’ll gain the tools to do just that.

Learn to Communicate Effectively and Build Strong Workplace Relationships

Strong leadership begins with effective communication strategies. This course teaches you how to interact confidently and clearly across a range of workplace scenarios. You’ll discover how to build effective workplace relationships, provide constructive feedback, resolve conflicts, and lead teams with empathy and emotional intelligence.

Managing diverse workforces is a key part of modern leadership. This course will prepare you to lead individuals from various backgrounds, respecting cultural perspectives and working styles, while maintaining clear expectations and a shared commitment to organisational goals.

Master Business Operational Plans and Resource Management

As a leader, your ability to manage tasks and coordinate resources effectively will directly influence your team’s success. The Certificate IV in Leadership and Management covers how to develop and implement business operational plans, allocate resources, and monitor team performance to ensure alignment with strategic objectives.

You’ll also explore how to set measurable goals, evaluate outcomes, and adapt plans based on performance indicators—ensuring that your team remains on track and accountable to high standards of service and delivery.

Build Technical Skills and Emotional Intelligence for Workplace Success

This course blends technical skills with the vital emotional intelligence required to lead in people-focused industries. You’ll learn to manage performance, delegate tasks, motivate team members, and promote a culture of accountability and mutual respect.

With a strong focus on leadership in care-based roles, such as Aged Care and Home Care, this qualification supports workers in understanding how to lead in environments that are both emotionally demanding and professionally rewarding. You’ll develop the skills needed to lead others while continuing to provide or oversee compassionate care.

Take Ownership of Your Professional Growth

Through the Certificate IV in Leadership, you’ll be encouraged to reflect on your current capabilities and take action to grow as a professional. You’ll learn how to identify development opportunities for both yourself and your team, supporting a culture of continuous learning and innovation.

The course also explores how to foster team cohesion, set expectations, and monitor individual and team progress. You’ll develop a leadership style that inspires trust and encourages open communication, collaboration, and a shared commitment to excellence.