BSB30120 – Certificate III in Business
NEXT COURSE STARTS: 28 April 2025
DURATION: 12 weeks
DAYS / TIME: Mon & Tues 9am – 4pm + 1 day self-study
SUBSIDISED FEE: $0-$1580
Applicable for NSW/ACT Government subsidised students *conditions apply. Contact ITeC and we can calculate your course fee. View Fees & Charges PDF for more information.
FULL FEE: $6270
ENTRY REQUIREMENTS: See below
LOCATION: ITeC Campus, Wollongong

Build the Practical Skills for a Thriving Career in Business
If you’re ready to step into the dynamic world of business, the Certificate III in Business at ITeC Academy is the perfect launchpad. This nationally recognised qualification reflects the role of individuals who apply a broad range of business skills in various workplace settings. Whether you’re just starting out or want to formalise your experience, this course delivers the fundamental skills and practical training needed to succeed in the business sector.
Course Overview
The Certificate III in Business is designed to prepare you for real-world office environments. You’ll gain a well-rounded understanding of core business administration tasks while learning how to navigate the latest digital technologies, collaborate in a team environment, and support inclusive work practices. You’ll also explore the importance of sustainable work practices, accurate business records, and managing your own work performance to meet industry standards.
This course focuses on the knowledge required to take on diverse business services job roles, from customer service to financial administration. You’ll graduate with confidence in your ability to apply critical thinking skills, prioritise tasks, and contribute to a professional and supportive workplace.
Apply Critical Thinking Skills in a Business Setting
Learn how to apply critical thinking skills to workplace problems and decision-making scenarios. You’ll build confidence in identifying issues, analysing information, and proposing solutions—key abilities sought by employers across all industries.
Master Digital Technologies and Online Tools
As business continues to evolve, digital proficiency is more important than ever. This course teaches you how to use the latest computer software and online tools to manage business records, produce simple documents, and design administrative digital content. You’ll also gain experience in creating presentations, spreadsheets, and word-processing documents, setting you up for roles that require digital fluency.
Workplace Communication and Team Collaboration
Effective workplace communication is critical for career success. This course supports your ability to interact with colleagues and clients in a respectful and professional manner. You’ll develop the skills to participate in a workplace, give and receive feedback, and function as a valuable team member in a diverse and inclusive setting.
Develop Personal Work Priorities
Balancing workloads and deadlines is part of every business role. This course will help you manage your personal work priorities, build effective time management habits, and evaluate your own work performance to ensure continual improvement.
Take the next step in your career with ITeC Academy’s BSB30120 – Certificate III in Business. Develop practical skills, strengthen your work performance, and gain the confidence to thrive in any professional environment.
Ready to begin your journey into the business world? Enrol now and build a career with purpose.
What you will learn?
Select the toggles below to get more information about what you will learn.
Roles and Responsibilities
This versatile course provides a strong foundation in essential business and technology skills, preparing you for a range of roles across industries. You’ll develop the knowledge to perform various administrative, clerical, or operational tasks, setting you up for success in today’s dynamic workplaces.
Career opportunities include positions such as clerical officer, customer service officer, payroll officer, program admin, and word processing officer. Get the skills you need to thrive in any industry with ITeC Academy!
Design and Prepare Electronic Documents and Presentations
Design and create electronic presentations for your manager/supervisor. You will be taught how to design and develop simple business documents including spreadsheets, word documents and powerpoint presentations. Learn the fundamentals to maintaining good financial records, how to process accounts payable and receivables.
Course Units
Core Units
BSBCRT311 – Apply critical thinking skills in a team environment.
BSBPEF201 – Support personal wellbeing in the workplace.
BSBSUS211 – Participate in sustainable work practices.
BSBTWK301 – Use inclusive work practices.
BSBWHS311 – Assist with maintaining workplace safety.
BSBXCM301 – Engage in workplace communication.
Elective Units
BSBTEC201 – Use business software applications.
BSBTEC301 – Design and produce business documents.
BSBTEC302 – Design and produce spreadsheets.
BSBTEC303 – Create electronic presentations.
BSBPEF301 – Organise personal work priorities.
BSBOPS301 – Maintain business resources.
BSBOPS303 – Organise schedules.
Entry Requirements
• Basic internet knowledge and ready access to the internet.
• Able to use a computer and have basic digital literacy skills.
• Reading and writing skills to answer assessment questions.
• Preferably has own computer/device compatible to course requirements.
Career Opportunities
With a Business Certificate III in hand, you’ll be ready to pursue a broad range of business roles, including:
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Office Assistant
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Clerical Officer
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Customer Service Representative
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Payroll Officer
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Program Administrator
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Word Processing Officer
You’ll also be well-positioned to continue your study with a Certificate IV in Business or other specialised business qualifications.
Why Choose ITeC Academy?
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Hands-on training using real business scenarios
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Supportive, experienced trainers
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Access to digital tools and current industry software
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Pathways to higher qualifications
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Affordable tuition fees and flexible learning options

Design and produce spreadsheets plus business and digital documents
Apply Now
Secure a position in this course now!
Issued with a nationally recognised qualification upon successful completion.
*This training may be subsidised by NSW Government Smart and Skilled funding.