SIT20322 – Certificate II in Hospitality
NEXT COURSE STARTS: TBC
DURATION: 12 weeks
DAYS / TIMES: TBC
WORK PLACEMENT: None
SUBSIDISED FEE: $0-$1050
Applicable for NSW/ACT Government subsidised students *conditions apply. Contact ITeC and we can calculate your course fee. View Fees & Charges PDF for more information.
FULL FEE: $3000
ENTRY REQUIREMENTS: See below
LOCATION: ITeC Academy, Wollongong
Launch Your Career in the Hospitality Industry
Step confidently into the fast-paced world of the hospitality industry with ITeC Academy’s SIT20322 – Certificate II in Hospitality. This nationally recognised qualification is perfect for students looking to gain entry-level employment in cafés, restaurants, hotels, or catering services or to simply build a strong foundation in hospitality skills for future study and career progression.
Develop Practical Hospitality Skills Employers Want
Through hands-on, practical training, you’ll gain key hospitality skills that are in high demand across the sector. Learn how to apply safe food handling practices and follow hygienic practices essential in any food service environment. Our course also includes training in food safety, preparing and serving non-alcoholic beverages, and serving coffee to customer-ready standards—ideal for roles in coffee shops, cafés, or restaurants.
Espresso Coffee, Customer Service & More
Get job-ready with specialised training in espresso coffee preparation. Learn the ins and outs of making quality coffee beverages while also building strong communication skills to ensure top-tier customer interactions. Whether you aim to become a café attendant, food service worker, or barista, this course equips you with the practical abilities and workplace awareness required for success.
Training for Real-World Roles
You’ll experience real-life hospitality scenarios designed to prepare you for roles in food and beverage service. Our expert trainers will guide you through essential units in customer service, teamwork, and health and safety—all tailored to meet the standards of today’s hospitality industry.
Pathways After Successful Completion
On successful completion of the Certificate II in Hospitality, you’ll hold a nationally recognised qualification that opens doors to entry-level positions or further study in the field. Whether you continue on to a Certificate III or move directly into the workforce, you’ll be equipped with the knowledge, skills, and confidence to thrive.
Start Your Hospitality Journey Today
Whether you’re just finishing school, changing careers, or re-entering the workforce, ITeC Academy’s Certificate II in Hospitality offers a supportive, hands-on learning environment where you can build the skills that matter. Discover how far your hospitality journey can take you.
What you will learn?
Select the toggles below to get more information about what you will learn.
Food Safety and Food Preparation
Focus on Food Safety in the Hospitality Industry
At ITeC Academy, we understand that food safety is a cornerstone of the hospitality industry. As part of the SIT20322 – Certificate II in Hospitality, students are trained in the importance of hygienic practices and maintaining strict food safety standards in any kitchen or food service environment. From food handling to customer service, safety is embedded in every step of your training.
Core Training: Hygienic Practices for Food Safety
Through the core unit SITXFSA005 – Use hygienic practices for food safety, you’ll build a strong foundation in safe food handling procedures. Learn how to identify and minimise risks of contamination, follow hygiene procedures, and understand workplace food safety regulations. These skills are essential whether you plan to work in cafés, restaurants, or coffee shops.
Hands-On Practice with Food Preparation
Your training also includes practical experience in food prep with elective units such as:
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SITHCCC024 – Prepare and present simple dishes
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SITHCCC025 – Prepare and present sandwiches
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SITHCCC028 – Prepare appetisers and salads
These units give you valuable, real-world skills in food and beverage preparation. From sandwiches to appetisers, you’ll learn how to create simple yet appealing dishes while applying correct safe food handling practices throughout the process.
Course Units
Core Units
BSBTWK201 – Work effectively with others
SITHIND006 – Source and use information on the hospitality industry
SITHIND007 – Use hospitality skills effectively
SITXCCS011 – Interact with customers
SITXCOM007 – Show social and cultural sensitivity
SITXWHS005 – Participate in safe work practices
Elective Units
SITXFSA005 – Use hygienic practices for food safety
SITHCCC024 – Prepare and present simple dishes
SITHCCC025 – Prepare and present sandwiches
SITHCCC028 – Prepare appetisers and salads
SITHFAB024 – Prepare and serve non-alcoholic beverages
SITHFAB025 – Prepare and serve espresso coffee
Career Opportunities
Be Job-Ready with Practical Hospitality Skills
By the successful completion of this course, you’ll have the practical experience and essential hospitality skills to prepare food safely and efficiently in a variety of settings. Whether you aim to become a café attendant, food prep assistant, or move into more advanced training, you’ll leave confident and qualified to begin working in the hospitality industry.
Completing the Certificate II in Hospitality can lead to entry-level positions in various hospitality settings, including:
- Café Assistant
- Catering Assistant
- Food and Beverage Attendant
- Barista
- Hotel Service Assistant
- Kitchen Hand
Entry Requirements
• Good internet knowledge and ready access to the internet.
• Able to use a computer and have sound digital literacy skills.
• Reading and writing skills to answer assessment questions.
• Preferably has own computer/device compatible to course requirements.
*Technology requirements – Contact ITeC Academy at enquiries@itecacademy.edu.au if you require assistance with technology requirements to complete this course.
Why Choose ITeC Academy?
With expert trainers and practical hands-on experience, ITeC Academy will help you gain the confidence and skills to succeed in hospitality. Our close ties with local businesses and industry partners mean you’ll be learning in a real-world environment, preparing you for immediate job opportunities.
Fees and Funding
You may be eligible for state or territory training subsidies to assist with course fees.
Check your eligibility for Smart and Skilled funding or speak to us to find out more details about subsidised prices on 02 4223 3100.
For information on funding, subsidies and prices view our Fees and Charges Schedule.
Learn how to handle food safely in this course.
The Tutor
Adriana Manfredi
Tutor - Hospitality & Barista
Adriana is a qualified Chef who has been working in professional kitchens for over a decade. She specialises in special occasion cakes and authentic Italian desserts at Adriana Manfredi Cakes. When she isn’t baking up a storm, Adriana can be found in our training kitchen teaching students all about the Hospitality industry.
Adriana was nothing short of an amazing, talented, knowledgeable trainer and made each and every day achievable with her warmth and wit.
Issued with a nationally recognised qualification upon successful completion.
*This training may be subsidised by NSW Government Smart and Skilled funding.